Shipping policy

At Maison Reborn, every order is prepared with care. We aim to get your pieces to you as quickly and smoothly as possible, while making sure your order is properly checked and packaged before it leaves us.

Order Processing

Orders are typically processed within 2–3 working days after your order has been placed.

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information so you can follow your delivery.

Please note that orders placed on weekends or public holidays will begin processing on the next working day.

UK Delivery

Estimated delivery: 5–7 working days after dispatch.

Once your order has been dispatched, you’ll receive tracking information via email. Delivery times may vary slightly depending on the courier and your location.

International Delivery

Estimated delivery: 7–10 working days after dispatch.

International delivery times can vary depending on the destination country, local postal services and customs processing. While we work with our delivery partners to get your order to you as quickly as possible, Maison Reborn cannot guarantee delivery dates for international orders.

Please be aware that international orders may be subject to customs duties, import taxes or other local charges. These charges are determined by the destination country and are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you’ll receive an email with your tracking information.

Please allow some time for tracking information to become active after your order has been handed over to the courier.

If your tracking information has not updated for an extended period, please get in touch with us and we’ll do our best to help.

Delays & Lost Orders

While we aim to meet the delivery times above, delays can occasionally occur due to circumstances outside of our control, including courier delays, customs processing, adverse weather or other unforeseen circumstances.

If your order appears to be significantly delayed or has been marked as delivered but you have not received it, please contact us with your order number and tracking information so we can look into this with the relevant delivery provider.

Maison Reborn is not responsible for delays caused by circumstances outside of our control once an order has been dispatched.

Incorrect Delivery Information

Please make sure your delivery address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address, we may not be able to redirect your order once it has been dispatched. Any additional delivery costs incurred as a result may be the responsibility of the customer.

If you notice an error in your delivery information immediately after placing an order, please contact us as soon as possible at contact@maisonreborn.com. While we cannot guarantee that changes can be made before dispatch, we’ll do our best to help.

Questions About Your Order

If you have any questions about your delivery or order, please contact us at contact@maisonreborn.com and include your order number where possible.

We’ll always do our best to assist.